The challenge
Mbokoto needed dependable external IT expertise to manage Microsoft 365 and help employees resolve daily technology challenges.
Our contribution
Through a monthly retainer, Naume Tech provides scoped Microsoft 365 administration and day-to-day IT assistance spanning email, user access, devices, networking, security configuration, backups and vendor coordination.
What we delivered
- Microsoft 365 tenants, licensing, Exchange and Outlook
- Teams, OneDrive and SharePoint support
- Employee IT helpdesk and device troubleshooting
- Onboarding, offboarding, access and MFA configuration
- Network connectivity and backup administration
- On-site assistance and IT vendor coordination
Confirmed outcomes
- Staff support issues have been resolved
- Microsoft 365 accounts, licences and business email have been administered
- Employee onboarding and offboarding have been completed
- MFA and access-security settings have been implemented
- Device, connectivity and backup administration tasks have been supported
- On-site technical assistance and an ongoing support partnership are in place
Outcomes listed here are based on confirmed operational experience; no unverified revenue, conversion-rate or performance figures are claimed.